Fix common website errors (‘website down’)

If your website appears down, refer to the steps and fixes below.

99.9% of website down reports are due to the points listed below and not the service or hosting network being down. Review the steps provided to fix a website down quickly and efficiently.

A: Make sure your domain name’s nameservers and DNS are correct

To have your website load, your domain name’s nameservers and DNS records need to be pointed correctly.

1. Make sure your domain name is pointed to the Skystra nameservers
2. If you are using external nameservers, make sure your A record is pointed to the correct IP Address

B: Implement fixes to common website errors

If you are encountering an error on your website, implement fixes to website errors:

Most common website errors and fixes:

Other website errors and fixes:

C: Review any overdue subscription payments

Your website may be down because of overdue invoices that requires payment to reactivate your services.

1. Log in to your Skystra user portal
2. Click on Billing from the menu and select My Invoices from the dropdown
3. Locate and find any unpaid invoices
4. Process your unpaid invoice
5. Allow a few moments for the system to process your service reactivation

D: Request a restore on a closed or canceled service

If you canceled or closed your hosting service in error, go here: Request restore on canceled or closed service

E: Fix a slow website

If your website is loading slowly, making it appear down, go here: Fix a slow website