Fix the ‘This site can’t be reached’ error

The ‘This site can’t be reached error’ indicates that your internet browser is unable to establish a connection to the website it’s trying to load. To fix the ‘This site can’t be reached’ error, use the steps under each solution outlined below.

A. Check your website URL

1. Look at the address bar in your browser
2. Review to make sure the URL is correct and there are no typos

B. Check your domain name nameservers or DNS are correct

1. If you recently updated nameservers on your domain name, this error may indicate the domain name is propagating to the new settings. Allow the full propagation period (up to 24h) to complete on your internet connection.
2. Review the DNS and/or nameserver settings on your domain name to make sure they are correct. Your domain name DNS and nameservers should always be pointed to where your website is hosted.

C. Check on a mobile data connection

1. On your mobile device, open the Settings app
2. Locate the Wi-Fi 📶 section and click on it
3. Toggle the WiFi switch to the ‘Off’ position to disable the WiFi connection
4. In the Settings app, locate and select Connections or Cellular/Mobile Data (the exact name may vary depending on your device)
3. Toggle the Mobile Data switch to the On position to activate the mobile data connection
4. Check the top of your device screen for a mobile data indicator (such as 4G, LTE, or 5G) to confirm that mobile data is active
5. Open a browser window on your mobile device
6. Load your website

D. Restart your internet modem or router

1. Disconnect the power cord from the back of your modem or router from the power outlet.
2. Let the device stay off for at least 30 seconds so it fully resets
3. Reconnect the power cord to the modem/router and the power outlet
4. Wait for the modem/router to turn back on and the lights to stabilize, then check your device for internet connectivity

E. Clear your browser cache and cookies

Google chrome:

1. Click on the three vertical dots on the top-right corner of the browser
2. Navigate to More Tools > Clear Browsing Data
3. Make sure Cached images and files and Cookies and other site data are checked
4. Click on Clear Data

Safari:

1. Click on Safari in the top menu and then select Preferences
2. Navigate to the Privacy tab and click on Manage Website Data
3. Click on Remove All and then confirm your decision
4. Close the preferences window and refresh the page you were trying to access

Mozilla Firefox:

1. Click on the three horizontal lines at the top-right corner, then select Settings
2. Select the Privacy & Security tab on the left
3. Scroll down to the Cookies and Site Data section and click on Clear Data
4. Make sure Cookies and Site Data and Cached Web Content are both selected, then click Clear

F. Disable firewall and/or anti-virus software

1. Open Control Panel on Windows or System Preferences on macOS. For antivirus, open the application.
2. Select Firewall & network protection on Windows or the Firewall tab on macOS. In antivirus, go to settings.
3. Turn off Windows Defender Firewall or Firewall on macOS. Choose to disable or turn off in the antivirus program.

G. Disable VPN connection

1. Look for the VPN icon in your device applications or menu bar
2. Click the icon to open your VPN application
3. Press the disconnect button within the app to disable your VPN connection

H. Load your website in Incognito or Private mode

Google chrome:

1. Click the three-dot menu in the top right corner of your browser
2. Select New Incognito Window
3. Load your website from the Incognito window

Safari:

1. Click File from the menu at the top of the screen
2. Select New Private Window
3. Load your website from the private window

Mozilla Firefox:

1. Click the three-line menu in the top right corner of your browser
2. Select New Private Window
3. Load your website from the private window

I. Use a different browser

Try using a different browser to determine if the error is browser-specific. If the page loads successfully in a different browser, you may need to update or reinstall your original browser.

J. Change your device DNS settings to use Google DNS

For Windows computers:

1. Open Control Panel, navigate to Network and Sharing Center, and click on Change adapter settings
2. Right-click your network connection, select Properties, then choose Internet Protocol Version 4 (TCP/IPv4) and click Properties
3. Select Use the following DNS server addresses and enter 8.8.8.8 as the Preferred DNS server and 8.8.4.4 as the Alternate DNS server
4. Click OK to apply changes and close all windows
5. Load your website on your browser

For Mac computer:

1. Click the Apple icon, select System Preferences, then click Network
2. Select your network, click Advanced, switch to the DNS tab, and add 8.8.8.8 and 8.8.4.4 as DNS servers
3. Click OK, then Apply to save the changes
4. Load your website on your browser

K. Request firewall IP address unblock

If the steps above did not clear the error and you are unable to access your hosting control panel, it’s possible your IP address has been blocked on the hosting network firewall. If so, follow these steps:

1. Go to this website: https://whatismyipaddress.com
2. Take note of the IP address indicated next to IPv4
2. Go to your Skystra user portal, open and submit a request to our team and send us your IP address