Fix common IMAP and SMTP errors when adding email to your device

You may encounter IMAP and SMTP errors when adding your email address to email application on your devices. Normally IMAP and SMTP errors can be fixed by adjusting settings on the email application on your device. Cannot connect using SSL The cannot connect using SSL error means that the incoming mail (IMAP) or outgoing mail […]

Change time zone in webmail

The time zone in your webmail is set to Eastern Standard Time (EST) by default. You can change the default time zone in from your webmail. 1. Log in to your email using webmail2. In webmail, click on Settings from the menu 3. Click on User Interface 4. Locate Time zone under Main Options 5. […]

Add your email address to Apple Mail

You can add your Skystra hosted email to the Apple Mail email application on your devices. Mac Computer To connect your email address to Apple Mail on your Mac computer, there are two methods, they are indicated under Method A and Method B below with steps for each. Method A 1. Open Apple Mail on your Mac. If it’s […]

Add your email address to Outlook

You can add your Skystra hosted email to the Outlook email application on your devices. Mac Computer To connect your email address to Outlook on your Mac computer, there are two methods, they are indicated under Method A and Method B below with steps for each. Method A 1. Open Outlook2. Click on Outlook in […]

Manage your sender name in webmail

An email sender name is the name that shows up in your recipients’ inbox when you send email to them. You can manage your sender name in webmail. 1. Log in to your email through webmail2. Click on Settings from the menu 3. Click on Identities 4. Click on the existing identity 5. Fill in […]

View email storage usage

Your hosting subscription comes with pooled storage that can be used across your account for website files, databases and email data. You can view your global email storage usage and individual email account storage usage in your hosting control panel. To view your global email storage, please follow the steps below: 1. Log in to […]

Email send limit

Your hosting service comes with a complimentary email service bundled in. The email service is intended to provide you with professional email that can be used on your own custom domain name. Each hosting subscription has a specified daily email send limit: Your email service is intended for regular email use, not for email marketing […]

Manage spam filters

Spam filters are like security guards for your inbox, checking emails for signs of junk or unwanted content and stopping them before they clutter up your email mailbox. You can manage spam filters from your hosting control panel. 1. Log in to your hosting control panel2. Click on the Spam Filters button 3. Under the […]

Manage spam score for incoming email

A spam score for incoming email is a system that checks how likely an email is to be spam, giving it a score based on certain red flags; emails with high scores are more likely to be filtered out as unwanted spam. You can manage the spam score on your incoming email from your hosting […]