Skystra

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Skystra

Help and Support

Billing & Subscriptions

Billing & Subscriptions


Guides

Apply a credit balance on an invoice

If you have a credit balance on your account, you can apply it as a statement credit to pay for service renewals. A: Check your credit balance amount The first

Re-activate suspended service

If your hosting service has been suspended, this could be due to an overdue subscription payment and/or a suspension due to an incident our team has reached out to you

Request restore on canceled or closed service

If you closed or canceled a hosting service in error, you can submit an account restoration request. Our team will need to perform a disaster recovery restore. If the data

Cancel service

You can cancel a service from your customer portal. Hosting services → All cancellations take immediate effect→ Once a hosting service is canceled, all data is deleted and no longer

Change subscription to yearly plan

All hosting services are currently available on yearly plans. If you are on a monthly plan and want to convert your subscription to a yearly plan, follow the steps below.

Pay an invoice

All invoices are automatically processed on service renewal due dates with the primary payment method on file. If an early payment is required for any reason, use the steps below.

Request invoice extension

An invoice extension refers to the postponement of the payment due date on an invoice. If you require an invoice extension due to circumstances, follow the steps below: 1. Log

View and download invoices

You can view and download invoices for your active services from your Skystra customer portal. 1. Log in to your Skystra customer portal2. Click on Billing from the main menu3.

Upgrade hosting service

You can upgrade your hosting service to enable multi-domain hosting or get access to more resources. Upgrading your plan is easy and can be done from your customer portal. 1.

Manage your payment methods

Payment methods are credit card(s) you’ve placed on file to automatically process payments for service renewals. Accepted payment methods You can process payments using all major credit cards, including:  ✓

Cancel service

You can cancel a service from your customer portal. Hosting services → All cancellations take immediate effect→ Once a hosting

Pay an invoice

All invoices are automatically processed on service renewal due dates with the primary payment method on file. If an early

Request invoice extension

An invoice extension refers to the postponement of the payment due date on an invoice. If you require an invoice

Upgrade hosting service

You can upgrade your hosting service to enable multi-domain hosting or get access to more resources. Upgrading your plan is

Manage your payment methods

Payment methods are credit card(s) you’ve placed on file to automatically process payments for service renewals. Accepted payment methods You

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