Apply a credit balance on an invoice

If you have a credit balance on your account, you can apply it as a statement credit to pay for service renewals. A: Check your credit balance amount The first step is to check your credit balance amount. 1. Log in to your Skystra user portal2. At the top, locate the bell 🔔 icon 3. […]

Re-activate suspended service

If your hosting service has been suspended, this could be due to an overdue subscription payment and/or a suspension due to an incident our team has reached out to you about that requires your action. To unsuspend your hosting account, follow the steps below. 1. Go here: View and pay an invoice2. Once your payment […]

Request restore on canceled or closed service

If you closed or canceled a hosting service in error, you can submit an account restoration request. Our team will need to perform a disaster recovery restore. If the data is available for restore, a $25 service fee is applicable to perform the restore of the deleted data and re-activate the service.

Cancel services

You can cancel services from your user portal. Hosting services → All cancellations take immediate effect→ Once a hosting service is canceled, all data is deleted and no longer accessible 1. Log in to your Skystra user portal 2. If you have multiple hosting services, select the correct one from the dropdown. If you only […]

Change subscription to yearly plan

All hosting services are currently available on yearly plans. If you are on a monthly plan and want to convert your subscription to a yearly plan, follow the steps below. 1. Log in to your Skystra user portal2. Submit a change subscription term request – in the body of the request, include the following information: […]

Pay your service renewal invoice

All invoices are automatically processed on service renewal due dates with the primary payment method on file. If your payment method is not working, you can use the steps below to pay your invoice manually and add a new payment method on file. 1. Log in to your Skystra user portal2. Click on Billing from […]

Request invoice extension

An invoice extension refers to the postponement of the payment due date on an invoice. If you require an invoice extension due to circumstances, follow the steps below: 1. Log in to your Skystra user portal2. Submit an invoice extension request – in the body of the request, include the following information: Please note that […]

Question about invoice

If you have a question about a specific invoice, follow the steps below to submit an invoice inquiry. 1. Follow the steps in the view and download invoice guide2. Submit an invoice inquiry to our team and attach the invoice PDF to your request3. Once we receive your request, our team will review and follow […]

View your service renewal dates

You can view your service renewal dates from your customer portal. Hosting subscriptions 1. Log in to your Skystra user portal 2. If you have multiple hosting services, select the correct one from the dropdown. If you only have one hosting service, it will be selected by default. 3. Locate the Billing Overview tab, it […]

View and download your invoices

You can view and download invoices for your services from your Skystra user portal. 1. Log in to your Skystra user portal2. Click on Billing from the main menu3. Click on My Invoices from the dropdown 4. Find your invoice and click directly on it 5. Under the Actions column, click on Download to generate […]