Download a copy of your website files and database
To download a copy of your website, you will need to take a copy of your website files and website database.
Download website files
To download a copy of your website files, use the steps below.
1. Log in to your hosting control panel
2. Click on the File Manager button
3. Double-click the domains folder
4. Find your domain name folder and double-click it. If you have multiple domain names, you will see multiple folders listed. In our example, we only have one domain name.
5. Inside your domain name folder, you will see a public_html folder, double-click to open it up
6. In your public_html folder, click the box to the left of the Name column to select every folder and file in your public_html
7. Do a right-click on any folder or file, and from the dropdown, select Add to Archive
8. On the Compressed Files popup, change the name to backup-files
9. On the Compressed Files popup, click the down arrow v on the Type field
10. Select zip from the Type dropdown
11. Click the Compress button and let the compression run
12. Once the compression has run, you will see a Files Compressed Success message at the bottom right of the screen
13. Now return to the Name column at the top, and deselect all of the folders and files by unchecking the Selected box
14. Once all of the folders and files are deselected, find the ZIP folder called backup-files.zip
15. Click to select the backup-files.zip folder
16. Once selected, right-click on the backup-files.zip and click Download from the dropdown
17. Your website files will now download to your computer, normally this will be downloaded directly to your desktop and/or downloads folder, make sure to locate where it was downloaded on your computer so you can save the file where you’d like.
18. Once the file is downloaded and saved, return to the public_html folder. Right-click again on the backup-files.zip and select Remove from the dropdown.
19. On the Remove File popup, toggle OFF the To Trash
20. Click the Remove button
You’ve now completed the process of downloading your website files.
Download website database
To download a copy of your website database, use the steps below.
1. Open and complete all of the steps in this guide: View WordPress website database name*
*Note: If you have a non-WordPress website, you can use the guide linked above as a general guideline to navigate to the specific configuration file of your website software.
2. Once you’ve located your WordPress website database name, take note of it somewhere secure
3. Go to your hosting control panel main page
4. Click on the phpMyAdmin button
5. When phpMyAdmin opens, your databases will be displayed on the left-hand side. If you have multiple databases, they will be listed one after another on this panel. Now, you need to find the database that is an exact match to the database name you found in the step above.
6. Click directly on your database name. In our example, the database name is skystrahelp_wp392
7. From the top, select the Export button
8. On the next page, make sure the format is set to SQL
9. Click the Export button
10. Your website database will now download to your computer, normally this will be downloaded directly to your desktop and/or downloads folder, make sure to locate where it was downloaded on your computer so you can save the file where you’d like.