Terms of Service

Description of Service

We’re an online web hosting platform and provide services to create online presences and host data. We will develop more features and services in the future.

Acceptance of Terms

By signing up to use our service you agree to all of the terms on this page.

Modification of Terms

If any of the terms on this page change, we will let you know. In unlikely events, services might be interrupted and if so we’ll always work hard to make things right.

Release and Indemnity

If something goes really wrong, we'll always make a best effort to do the right thing by you. As with any business, liability is limited to the cost of the service. Always make sure you have a full backup of your website and online services.

Trademarks

We ask you to respect the Skystra brand and trademark. If you’d like to use something that belongs to us, just ask us. We’ll usually say yes. 

Termination

At any time we may stop providing you services. You also have the right to stop using your account or cancel your product or services at any time. This rarely happens, however as a business, we do have the right to choose who we provide services to, just like customers have the right to choose their service provider. 

Registration

When you sign up or subscribe to any of our products or services, you’ll create an account using your proper individual and/or organization’s identity.

Acceptable Usage

We allow many types of websites on our platform, however the following ones are not allowed:

Large Paid Adult Membership Websites, Casinos, Banking, Video Streaming, Online Financial Institutions, Online Pharmacies 

This list includes but is not limited to the types of websites listed above.

Resource Usage

We offer CPU and Memory on a best effort basis and we always strive to make available the resources your website needs when it needs it. Sometimes a website needs many more resources than a plan is allocated for, when that happens, we either ask you to upgrade to the right plan with allocated resources or leave the hosting platform.

Unmetered and Unlimited Usage

We view the terms "Unmetered" and "Unlimited" to be "Worry-Free". If the resource that falls under this policy is used specifically for normal usage (i.e : website and email), that's accepted.

Usage such as backups, storage service, photo galleries used as personal photo storage are not permitted.

Traffic carries the same stipulations. Plans come with their own computing and memory resources. Traffic that falls outside of normal usage patterns is not permitted.

Any usage deemed outside of normal usage patterns will not be allowed on our hosting platform.

Any resource usage that negatively impacts others on the same hosting infrastructure will not be permitted. 

Service Uptime Guarantee

We always strive to meet 100% uptime for our services. In the event we don't, we offer a minimum guarantee of 99.9% uptime in a calendar month. If we determine, at our sole discretion, that we failed to maintain this uptime guarantee, you may contact us and request a credit of 5% of your monthly hosting fee for that month. The credit may be used only for the purchase of hosting products and services from us, and is exclusive of any applicable taxes. The Uptime Guarantee does not apply to service interruptions caused by: scheduled maintenance or repair. Service interruptions caused by your own coding or application, such as plugins or themes; It does not apply to any background service impact, which does not result in your website not appearing correctly; It does not cover certain causes we could not reasonably forecast. 

Refund Policy

Most of our services come with a 30 day money back guarantee. If you're unhappy for any reason, we'll refund your full payment if the request is made within the first 30 days of the service being active.

There are no refunds outside the 30 day window. There are costs associated to providing the service and after the first 30 days, the full subscription and commitment period begins. 

Domain names and certain addons are exempt from this policy. There are no refunds on domain names or any other specified addon. 

User Conduct

Do not use our site or platform to harass, send spam, or do anything disturbing to other people. Always act responsibly and use reason in your actions. We aren't here to judge, however common sense rules and judgement do apply. 

Warranty Disclaimer

You use the site and our services at your own risk. The site and its services are provided as advertised on the pages of the Skystra website. We've never had to use this clause before, however, as a business, this needs to be here. 

Limitation of Liability

Except otherwise stated by law, none of Skystra’s employees, contractors, affiliates, partners, directors, shareholders, or agents are liable for any loss, injury, claim, liability, or damage resulting from use of the Skystra site and services. We’ll always do the right thing and expect those who use our platform and services to do the same.

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