Expert WordPress help with Skystra Care

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Expert WordPress Support

Plugins

Get plugin update and maintenance support. Our team can help you optimize your plugin use. Say goodbye to plugin headaches.

Themes

Our experts will keep your theme updated and ensure all settings are properly configured to keep your website running smooth.

Performance

Your WordPress website running slow is not good. Our experts will take a look and give you a report of what can be done to speed it up.

Support Plans

Pricing

    Standard Support

    Included Free

    Free
    Includes:
    Server Uptime
    Network Connectivity
    Platform Functions
    Webmail Support
    SSL Management
    24/7 Self-Serve Tools
    24/7 HelpDesk

    Skystra Care

    Premium Support

    $ 4.89 / month
    Includes:
    WordPress Core Updates
    Automatic Plugin Updates
    Automatic Theme Updates
    DNS Management
    Security Checkup
    Page Speed Insights
    24/7 Uptime Monitoring
    24/7 HelpDesk

    Skystra Care+

    Premier Support

    $ 49.89 / month
    Includes:
    WordPress Support
    Plugin Management
    Theme Administration
    Performance Optimization
    Advanced DNS Management
    Advanced Security
    Managed Restores
    Email Application Support
    24/7 Priority HelpDesk

    Compare Plans

    Standard Support vs Skystra Care

    Standard
    Free
    Care
    $4.89/mo
    Care+
    $49.89/mo
    Server Uptime
    Network Connectivity
    Platform Functions
    Webmail Support
    SSL Management
    24/7 Self-Serve
    24/7 HelpDesk
    WordPress Core Updates
    Automatic Plugin Updates
    Automatic Theme Updates
    DNS Management
    Security Checkup
    Page Speed Insights
    24/7 Uptime Monitoring
    WordPress Support
    Plugin Management
    Theme Administration
    Performance Optimization
    Advanced DNS Management
    Advanced Security
    Managed Restores
    Email Application Support
    24/7 Priority HelpDesk

    Dedicated Support

    Priority HelpDesk

    Your HelpDesk requests will go into the priority queue.

    Quick Response

    Get fast response times around the clock, 24/7.

    Gain Time

    Gain time by leaving your WordPress maintenance to us.

    Expert Access

    Our top experts will review and respond to your requests.

    Skystra Care

    Features

    WordPress Management

    Our experts will keep your WordPress core software up to date, making sure it runs on the latest and most secure version. If you're not happy with the speed of your WordPress site, our team will dig into your WordPress installation, plugins and theme and give you a detailed report, along with recommended actions to take, so your site loads as fast as you want it to.

    Theme Management

    WordPress themes can be simple and also fickle. If a theme you have installed is giving you a problem, our certified team of WordPress experts will check out what the problem is and work on a solution to make things right. If you'd like to update your theme or restore a version of your website to a previous one, our Skystra Care professionals will manage the updates for you.

    Plugin Management

    Need to install a plugin or is an active plugin giving you a headache? We can help. Our certified WordPress team will review what the problem is and lend a helping hand by fixing the problem or giving you an alternative plugin to use that can perform the function you require on your website. If your site crashes or a random error pops up out of nowhere sending you into a panic, our experts will take a look and implement a solution for you to fix things up.

    Administrative Tasks

    Let's face it, website maintenance is boring. Doing that work in WordPress can take a few hours or even days if you don't know where to start. Your time is much better spent doing more productive work in either your private or business life. We'll take care of maintaining your WordPress installation, optimizing images and setting up WordPress and any relevant updates on the software, themes and plugins.

    Expert Access

    Our Skystra Care team is run by some of the top WordPress experts in the industry. They know WordPress inside & out and have come across every single question and situation possible. They know WordPress, how to optimize it, fix it, maintain it and manage it properly. You'll be in excellent hands and get peace of mind knowing that our top WordPress experts will be answering your questions and implementing solutions for you.

    Frequently Asked Questions

    Skystra Care

    What is Skystra Care?

    Skystra Care is a subscription service designed to offer a managed service by our WordPress experts to perform various website tasks for your WordPress website. This can include tasks related to your plugins, themes, security, performance or general maintenance. It's a way to enhance your hosting service with an on-demand, cost-effective support service geared to your WordPress website.

    Which Skystra Care plan should I choose?

    That depends entirely on you! Skystra Care is our premium support service for website owners who require managed updates to the WordPress core, plugins and theme along with monitoring. On the other hand, Skystra Care+ is fully managed website management service with plugin troubleshooting, theme maintenance and speed optimization services with access to priority queue HelpDesk support. As a general rule, most websites are well served under Skystra Care whereas business critical websites benefit from the premier level of support offered on Skystra Care+. Both Skystra Care and Skystra Care+ customers are given access to our top WordPress experts.

    Why should I pay for support?

    All of our web services come with standard support included for free. This provides you with 24/7 HelpDesk support for platform functions, webmail support and SSL management. You also get 24/7 self-serve access to our extensive online guides, resources and tutorials. However, a website can be complex and requires maintenance. That's where Skystra Care comes into play. Skystra Care is a subscription service to give you managed and premium level support for your WordPress website. Opting for Skystra Care means your questions will get priority and that our top experts will maintain your WordPress application and website. Website management can include tasks related to your plugins, theme, security, performance or WordPress core updates.

    How do I get started with a Skystra Care plan?

    You can add Skystra Care or Skystra Care+ to any hosting subscription you subscribe to as an addon service. Right when you're signed up to Skystra Care, our experts will begin monitoring and maintaining your WordPress website. If you need help or have a WordPress question, get in touch and our certified Skystra Care experts will help you out with your request.

    Is Skystra Care for all of the websites on my account?

    Each Skystra Care subscription is applicable to management and priority support for one (1) website. If you'd like to have managed support for additional websites, you can purchase an individual Skystra Care service for each one.

    Does Skystra Care only work on Skystra web services?

    Yes. We know our web services platform better than anyone else. We also know WordPress inside and out. If you'd like to subscribe to Skystra Care or Skystra Care+, you'll require an active web services subscription with us.

    Does Skystra Care provide website development assistance?

    Skystra Care is designed as a management, maintenance and optimization service for WordPress based websites. It also provides you priority support and access to our top WordPress experts. Although we can provide best practices and guidance, Skystra Care is not a web development service or shop.

    What if I need more help beyond Skystra Care or Skystra Care+?

    Websites can be complex! If you feel you'd need something beyond Skystra Care or Skystra Care+, contact us! We'll work something out with you that won't drain your bank account and will manage your site and its components exactly the way you require.

    Have Questions? Connect With Us!

    Do you have questions about any of our services?