Legal & Accessibility Hub
Last modified: April 20, 2024
Terms of Service
Our easy-to-understand and simple terms of service.
We’re an online web services platform and provide services to create websites and host data. We will develop more features and services in the future.
By signing up our service, you agree to all of the terms on this page.
If something goes really wrong, we’ll always make a best effort to do the right by you. As with any business, liability is limited to the cost of the service. Always make sure you have a full backup of your website, email and online services.
At any time we may stop providing you services. You also have the right to stop using your account or cancel your product or services at any time. This rarely happens, however as a business, we do have the right to choose who we provide services to, just like customers have the right to choose their service provider.
When you sign up or subscribe to our services, you’ll create an account using your proper individual and/or organization’s identity.
We allow many types of websites on our platform, however, the following ones are not allowed: Large Paid Adult Membership Websites, Casinos, Banking, Video Streaming, Online Financial Institutions, and Online Pharmacies. This list includes but is not limited to the types of websites listed.
We offer CPU and Memory on a best effort basis and we always strive to make available the resources your website requires when it needs it. Sometimes a website needs many more resources than a plan is allocated for, when that happens, we either ask you to upgrade to the right plan with allocated resources or leave our platform.
We view the terms “Unmetered” and “Unlimited” to be “Worry-Free”. If the resource that falls under this policy is used specifically for normal usage (i.e: website and email), that’s accepted. Usage such as backups, storage of files and photo galleries used as personal photo storage are not permitted. The files on your service are limited to the files required for your website and email. Traffic carries the same stipulations. Plans come with their own computing and memory resources. Traffic that falls outside of normal usage patterns is not permitted. Any usage deemed outside of normal usage patterns will not be allowed on our platform. Any resource usage that negatively impacts others on the same web services infrastructure will also not be permitted.
We always strive to meet 100% uptime for our services. In the event we don’t, we offer a minimum guarantee of 99.9% uptime in a calendar month. If we determine, at our sole discretion, that we failed to maintain this uptime guarantee, you may contact us and request a credit of 5% of your monthly hosting fee for that month. The credit may be used only for the purchase of hosting products and services from us, and is exclusive of any applicable taxes. The Uptime Guarantee does not apply to service interruptions caused by: Scheduled infrastructure maintenance or repair; Service interruptions caused by your own coding or application (such as plugins or themes); Any background service impact, which does not result in your website not appearing correctly; Certain causes we could not reasonably forecast.
Pricing on the website and subscriptions are subject to change. We reserve the right to change its prices at any time, however, changes to pricing will not apply until your next renewal or upon notice. We may offer you a free trial to allow you to try our service. We reserve the right to set eligibility requirements and the duration for free trials. At the end of your free trial, we will charge the relevant subscription fee for the next billing cycle to your primary payment method, unless you cancel your subscription prior to the end of the free trial. If we are unable to process payment(s) for any service subscriptions or domain registrations associated with renewing or keeping your products active, your products will expire and terminate. To avoid this, it is your responsibility to keep your primary payment method up to date through your client account.
Some of our services may come with a free trial. If you’re unhappy for any reason within your free trial period, you can request a cancellation. There are no refunds outside the free trial window. Upon renewal of any existing hosting subscription, there are no refunds, unless there are other conditions applicable to the account. There are costs associated with providing the service and after the free trial or service renewal, a full subscription and commitment period begins. For any new hosting service that does not include a free trial, there is a 30-day money-back guarantee period. Domain names, certain addons and configurable options are non-refundable.
Do not use our site or platform to harass, send spam, or do anything disturbing to other people. Always act responsibly and use reason in your actions. We aren’t here to judge, however common sense rules and judgement do apply.
You use the site and our services at your own risk. The site and its services are provided as advertised on the pages of the Skystra website. We’ve never had to use this clause before, however, as a business, this needs to be here.
Except otherwise stated by law, none of Skystra’s employees, contractors, affiliates, partners, directors, shareholders, or agents are liable for any loss, injury, claim, liability, or damage resulting from use of the Skystra site and services. We’ll always do the right thing and expect those who use our platform and services to do the same.
Privacy Policy
This privacy policy outlines how we collect, use, and protect your information.
We will ask you for contact information, such as your name, address, phone number, and email address, as well as payment information, like your credit card number and expiration date, when you sign up for our service.
When you visit our website, we log your IP address, the start and end times of your visit, as well as the start and end times of each page you view. We might link this data to the details we know about you that allow us to identify you individually.
When you visit our website, we might set a cookie to recognize you as a regular visitor or a customer. This cookie might be linked to the personally identifiable data we already have on file for you.
A cookie is an alphanumeric identifier specific to your browser. When you visit our website, the cookie will let us know which browser you are using so we can personalize your experience.
We may request details about your operating system, software and other technical information if you contact us for technical support.
Your personally identifiable information will only be used in the ways listed below:
- To process payments and offer customer service.
- To occasionally send emails, including announcements of special offers or other information. We could also send emails promoting exclusive deals from our partners, but we won’t give them your email address or any other details that could be used to identify you. By following the instructions in these emails, you can choose to unsubscribe from future communications.
- To enhance both the marketing of and the service we provide. In order to better target or develop our website and personalize your visit, we might, for instance, use data from user surveys, demographics and website visits.
We won’t divulge any of your personally identifiable information to anyone besides:
- A law enforcement or regulatory agency, upon request.
- A person or organization that buys our company.
- Third parties who assist us in our business, such as payment processors, who are obligated to maintain the confidentiality of your personally identifiable information as long as they sign an agreement with us to do so.
- To our affiliates and subsidiaries.
- To the extent necessary to defend or uphold our rights or the rights of others.
We under no circumstances provide or sell your personal information to third parties for their use in emails, marketing lists or records.
We might share aggregated statistical information about our customers to third parties, such as advertising partners or suppliers.
This aggregated statistical data does not individually identify you.
Your payment information and personally-identifying information are stored in a secure database system.
Accessibility
We make our services accessible to all.
Technology is for everyone. This truly means everyone. Everything we do, from the design of our website to the tools you have access to as a customer, is designed with the goal of universal accessibility.
Technology at its best gives access, advancement and achievement to every single person. That's what we believe and live by, which goes right down to the design of our platform, service and personalized customer service.
Every human being is different and has different abilities. We make every effort to ensure our website and customer tools are fully accessible regardless of physical ability. Technology is best when everyone is treated with respect.
Making things easy to read and navigate is important and we strive to incorporate ease into all aspects of our service.
We always review our platform, its tools, website and other systems to keep them updated with the latest evolving technology. Accessibility efforts never stop, they constantly evolve.