The ERR_CONNECTION_REFUSED error appears when you’re trying to access a specific website and there is a connectivity rejection. To fix the ERR_CONNECTION_REFUSED error, use the steps under each solution outlined below.
A. Check on a mobile data connection
1. On your mobile device, open the Settings app
2. Locate the Wi-Fi 📶 section and click on it
3. Toggle the WiFi switch to the ‘Off’ position to disable the WiFi connection
4. In the Settings app, locate and select Connections or Cellular/Mobile Data (the exact name may vary depending on your device)
3. Toggle the Mobile Data switch to the On position to activate the mobile data connection
4. Check the top of your device screen for a mobile data indicator (such as 4G, LTE, or 5G) to confirm that mobile data is active
5. Open a browser window on your mobile device
6. Load your website
B. Restart your internet modem or router
1. Disconnect the power cord from the back of your modem or router from the power outlet.
2. Let the device stay off for at least 30 seconds so it fully resets
3. Reconnect the power cord to the modem/router and the power outlet
4. Wait for the modem/router to turn back on and the lights to stabilize, then check your device for internet connectivity
C. Clear your browser cache and cookies
1. Click on the three vertical dots on the top-right corner of the browser
2. Navigate to More Tools > Clear Browsing Data
3. Make sure Cached images and files and Cookies and other site data are checked
4. Click on Clear Data
1. Click on Safari in the top menu and then select Preferences
2. Navigate to the Privacy tab and click on Manage Website Data
3. Click on Remove All and then confirm your decision
4. Close the preferences window and refresh the page you were trying to access
1. Click on the three horizontal lines at the top-right corner, then select Settings
2. Select the Privacy & Security tab on the left
3. Scroll down to the Cookies and Site Data section and click on Clear Data
4. Make sure Cookies and Site Data and Cached Web Content are both selected, then click Clear
D. Disable firewall and/or anti-virus software
1. Open Control Panel on Windows or System Preferences on macOS. For antivirus, open the application.
2. Select Firewall & network protection on Windows or the Firewall tab on macOS. In antivirus, go to settings.
3. Turn off Windows Defender Firewall or Firewall on macOS. Choose to disable or turn off in the antivirus program.
E. Disable VPN connection
1. Look for the VPN icon in your device applications or menu bar
2. Click the icon to open your VPN application
3. Press the disconnect button within the app to disable your VPN connection
F. Use a different browser
Try using a different browser to determine if the error is browser-specific. If the page loads successfully in a different browser, you may need to update or reinstall your original browser.
G. Restart your computer or device
A simple restart can sometimes solve many problems. If after performing the steps above, you are still seeing the ERR_CONNECTION_REFUSED error, try restarting your device.
H. Request firewall IP address unblock
If the steps above did not clear the error and you are unable to access your hosting control panel, it’s possible your IP address has been blocked on the hosting network firewall. If so, follow these steps:
1. Go to this website: https://whatismyipaddress.com
2. Take note of the IP address indicated next to IPv4
2. Go to your Skystra customer portal, open and submit a request to our team and send us your IP address