Payment methods are credit card(s) you’ve placed on file to automatically process payments for service renewals.
Accepted payment methods
You can process payments using all major credit cards, including:
- American Express
- Capital One
- Diners Club
✓ Auto-pay is enabled by default through credit card.
⚠️ It’s advisable to maintain at least two different credit cards on file to provide a backup option if your primary method fails or is declined, preventing service deactivation.
✗ PayPal and bank transfer are not accepted payment methods.
You can manage payment methods from your customer portal.
1. Log in to your Skystra customer portal
2. Click on your profile name at the top right and from the dropdown, click on Payment Methods
Edit an existing credit card
To edit an existing credit card’s details, click the pencil icon on the right-hand side to edit it.
Add a new credit card
You will see a Default card on file, this is normally the credit card you used when you signed up or one that you set on your account. To add a new card, click on the Add New Credit Card button and follow the prompts.
Change default credit card
Your default credit card is the primary card used to process your services. If you have multiple credit cards on file and want to switch which one is used by default, click on the Set as default button next to the credit card.
Remove a credit card
To delete a credit card, first set a new default payment method using the steps provided in this guide. Then submit an online request to our Payments team, specifying the card type (Visa, MasterCard, American Express, etc.) and its last 4 digits. Our team will remove it for you.