Data restores are like turning back time to get back lost or changed website files and data. If something goes wrong, like an accidental deletion, a data restore retrieves a previous, working version of your data.
You can restore your data using the JetBackup* tool to restore different data points on your hosting account, including:
- Website files
- Databases
- Database users
- Email accounts
- Cron jobs
- DNS zones
- FTP accounts
*Note: You will only see JetBackup on your hosting control panel if you are subscribed to daily backups (Skystra Rewind). If you don’t see it, click here to get the Skystra Rewind service activated!
In this guide, we will provide steps to restore website files, however you can use the same steps to restore all other data points on your hosting account as well.
Restores
1. Log in to your hosting control panel
2. Click on the JetBackup button
3. On this step, you can select the data point you’d like to restore. In this guide, we want to restore website files, so we will click on the Home Directory button. Regardless of which data point you select, from Step 4 (4.) down, the steps are nearly identical to perform the restore.
4. On the next page, you’ll see a list of dates. Each highlighted date on this calendar represents a recovery point – a snapshot of your data at that particular date. Click on the date you want to recover data from.
IMPORTANT: If you click the Restore button at the bottom right away, this will restore all website files, across all websites on your hosting account. If you’d like to restore website files for a particular folder or website on your hosting account, click on the Change Files Selection button.
5. This will generate a popup window. From the popup, click on domains in order to see a list of your domain names. Then, click on the domain name you want to restore files for. Then click on public_html. At the top, tick the box next to Show Hidden Files. This will load the entire public_html (website files) for the domain name. From here, tick the box next to the files you’d like to restore, if you want to restore all of them, tick the box to all of them. Once you’ve selected all of the files you’d like to restore, click on the Select Files button.
6. The popup will close. Click the Restore button at the bottom.
7. You will then get a new popup to confirm your restore selection. If you want to make any changes, click on X Remove Items button to make changes. If you’re good with the selection, click on the Restore Selected Items button to start the restore.
8. The restoration process will then be added to the queue and may take some time, depending on the size of the data being restored. You will be able to monitor the progress on the same page.
Once the restoration is completed, you will see the a ✓ Completed message along with a time stamp.
